The JAIIB exam, which stands for Junior Associate of the Indian Institute of Bankers, has a primary objective of equipping banking and finance professionals with a strong foundation in core banking concepts. The bankers looking forward for appearing in the JAIIB Exam this year must be aware of the updated JAIIB Syllabus. There are 4 subjects in the JAIIB exam namely Indian Economy & Indian Financial System, Principles & Practices of Banking, Accounting & Financial Management for Bankers, Retail Banking & Wealth Management.
JAIIB Syllabus 2024 and Exam Pattern
The Indian Institute of Banking and Finance (IIBF) conducts the Junior Associate of the Indian Institute of Bankers (JAIIB) exam, which is highly recognized in the banking sector. It is a certification that helps banking professionals get promoted. This exam is specifically designed to improve the knowledge and skills of junior-level banking professionals. The online examination for the JAIIB 2024 Oct session will be held on 20th, 26th, 27th October and 9th November 2024. The exam will be conducted at the National level by the Indian Institute of Banking and Finance (IIBF). There will be no negative marking in the IIBF JAIIB 2024 Exam.
JAIIB Syllabus 2024- Highlights | |
Organization Name | Indian Institute of Banking and Finance (IIBF) |
Exam Name | JAIIB/DBF/SOB Oct-Nov 2024 |
Course | Flagship |
Eligibility | Members Only |
JAIIB Exam Date 2024 | 20th, 26th, 27th October and 9th November 2024 |
Exam Conducted | Twice in a year |
Subjects |
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Total Questions | 400 (100 questions from each subject) |
Total Marks | 400 |
Time Duration | 02 hours for each subject |
Negative Marking | No |
Qualifying Marks | 50 out of 100 |
Official website | http://www.iibf.org.in/ |
JAIIB Exam Pattern 2024
The JAIIB exam consists of 4 subjects which are Indian Economy & Indian Financial System, Principles & Practices of Banking, Accounting & Financial Management for Bankers, and Retail Banking & Wealth Management for which the exam is conducted on different dates. The key point of the JAIIB Exam is as follows:
- No. of Questions- 100 multiple-choice type questions from each subject.
- No negative markings for wrong answers.
- A maximum duration of 2 hrs will be allotted
- JAIIB Examination will be conducted in online mode only
- Each subject holds 100 marks
Papers | Papers | No. of Questions | Total Marks | Duration |
Paper-I | Indian Economy & Financial System | 100 | 100 | 2 hours |
Paper-II | Accounting & Financial Management of Banking | 100 | 100 | 2 hours |
Paper-III | Principles & Practices of Banking | 100 | 100 | 2 hours |
Paper-IV | Retail Banking & Wealth Management | 100 | 100 | 2 hours |
IIBF JAIIB Exam Syllabus 2024
Candidates who are preparing for the JAIIB exam must study all the topics listed in the syllabus provided by the Indian Institute of Banking and Finance. The JAIIB exam comprises four papers, each further divided into four modules.
Paper I- Indian Economy & Indian Financial System | Paper II- Principles & Practices of Banking | Paper III- Accounting & Financial Management for Bankers | Paper IV- Retail Banking & Wealth Management |
Indian Economic Architecture | General Banking Operations | Accounting Principles and Processes | Introduction to Retail Banking |
Economic Concepts Related to banking | Functions of Banks | Financial Statements and Core Banking Systems | Retails Products and Recovery |
Indian Financial Architecture | Banking Technology | Financial Management | Support Services – Marketing of Banking Services / Products |
Financial Products and Services | Ethics in Banks and Financial Institutions | Taxation and Fundamentals of Costing | Wealth Management |
JAIIB Paper 1 – Indian Economy & Indian Financial System Syllabus
The paper-I consists of four Modules, these 4 Modules are as follows:
- Module A- Indian Economic Architecture
- Module B- Economic Concept Related to Banking
- Module C- Indian Financial Architecture
- Module D- Financial Products and Services
Module A- Indian Financial System Syllabus
Chapter- 1: Indian Economy- An Overview
- Evolution of the Indian Economy
- Basic Characteristics of the Indian Economy
- Indian Economy in Pre-British period
- Economy till 2008 & after 2008
- Structural changes in Indian Economy
Chapter 2: Economic Planning in India
- Definition of Economic Planning
- History of Economic Planning
- Objectives of Economic Planning
- Types of Planning
- Achievements of Planning
- Financial resources for 5-year plans
Chapter 3: Sectors of the Indian Economy
- Role & Importance of Primary, Secondary, Tertiary Sector, Quaternary & Quinary Sectors
- Different Revolutions in Primary sector
- Difference between the sectors
- GDP contribution of different sectors- Agriculture, Industry, Services
- Employment growth rate in Secondary sector
- Sunrise Sector of Indian Economy
- Organised and Unorganised sectors
Chapter 4: Role of Priority Sector and MSME in the Indian Economy
- Definition & Role of Priority Sector
- List of Priority Sectors identified in India
- Priority Sector Lending Norms
- Definition of MSME
- Role & Significance of MSME in economic development
- Contribution of MSME in GDP
- Recent Initiatives in MSME sector viz., Atmanirbhar Bharat package, Make in India, Start-up India, Stand-up India etc.
Chapter 5: Infrastructure including Social Infrastructure
- Infrastructure & Economic Development
- Energy, Power, Transport system viz., Rail, Road
- Civil Aviation,
- Concept of Social Sector & Social Infrastructure
- Health, Education, Family welfare
- Development of Health Infrastructure
Chapter 6: Globalisation – Impact on India
- Globalisation and its Advocacy
- Globalisation and its Impact on India
- Fair Globalisation & the Need for Policy framework
- Globalisation in reverse gear –The Threatened Re-emergence of Protectionism
Chapter 7: Economic Reforms
- A brief overview
- Transformation
- Economic Transformation – Real Sector
- Economic Transformation – Financial Sector
- Economic Transformation – Integration with the Global Economy
- Economic Reforms in India
Chapter 8: Foreign Trade Policy, Foreign Investments and Economic Development
- FTP – Structural Changes during 1990s
- FTP policy – 2015-2020
- Challenges to be addressed in upcoming FTP, FDIs, FIIs and Recent trends
- Economic development vs economic growth
- Importance of economic development as a dimension etc.
Chapter 9: International Economic Organizations (World Bank, IMF etc.)
- IMF and World Bank
- WTO- India and WTO
- Regional Economic Co-operations
- Recent International Economic Issues
Chapter 10: Climate change, Sustainable Development Goals (SDGs)
- Core elements of Sustainable Development
- Global Issues and initiatives
- India’s progress in SDGs including Climate change
- CSR Activities
Chapter 11: Issues facing Indian Economy
- Poverty Alleviation
- Jobless growth
- Rising Inequalities
- Migration and excessive pressure on resources
- Possible remedies
- Pandemic situations
Module B - Economic Concepts Related to Banking Syllabus
Chapters | Topics |
Fundamentals of Economics, Microeconomics, Macroeconomics and Types of Economies |
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Supply and Demand |
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Money Supply and Inflation |
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Theories of Interest |
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Business Cycles |
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Monetary Policy and Fiscal Policy |
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National Income and GDP Concepts |
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Union Budget |
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Module C – Indian Financial Architecture Syllabus
Chapters | Topics |
Indian Financial System – An Overview |
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Indian Banking Structure |
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Banking Regulation Act, 1949 and RBI Act, 1934 |
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Development Financial Institutions |
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Micro Finance Institutions |
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Non-Banking Financial Companies |
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Insurance Companies |
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Indian Financial System - Regulators & their roles |
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Reforms & Developments in the Banking sector |
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Module D- Financial Products and Services Syllabus
Chapters | Topics |
Overview of Financial Markets |
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Money Markets and Capital Markets |
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Fixed Income Markets - Debt / Bond Markets |
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Capital Markets and Stock Exchanges |
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Forex Markets |
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Interconnection of various markets/Market Dynamics |
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Merchant Banking Services |
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Derivatives Market including Credit Default Swaps |
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Factoring, forfaiting & Trade Receivables Discounting System (TReDS) |
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Venture capital |
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Leasing and Hire Purchase |
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Credit Rating agencies & their functions |
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Mutual Funds |
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Insurance Products |
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Pension Funds (include APY, NPS) |
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Guidelines on Para Banking & Financial Services provided by Banks |
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Real Estate Investment Funds / Infrastructure Investment Fund (concept) |
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JAIIB Paper 2- Principles & Practices of Banking Syllabus
The paper 2 Principles & Practices of Banking consists of four Modules, these 4 Modules are as follows:
- Module A- General Banking Operations
- Module B- Functions of banks
- Module C- Banking Technology
- Module D- Ethics in Banks and Financial Institutions
The detailed syllabus of all four Modules is given below:
PAPER 2 – Principles & Practices of Banking | |
Chapters | Topics |
Module A- General Banking Operations | |
Banker-Customer Relationship |
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AML-KYC Guidelines |
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Operational Aspects of KYC |
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Opening Accounts of Various Types of Customers |
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Operational Aspects of Deposit Accounts |
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Operational Aspects of Handling Clearing/Collection/Cash |
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Banker’s Special Relationship |
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Foreign Exchange Remittance Facilities for Individuals |
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Operational Aspects of NRI Business |
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Foreign Currency Accounts for Residents and Other Aspects |
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Cash Management Services and Its Importance |
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Payment and Collection of Cheques and Other Negotiable Instruments |
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Responsibility of Paying Bank |
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Responsibility of Collecting Bank |
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Ancillary Services |
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Financial Inclusion & Financial Literacy |
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Customer Service Guidelines |
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Duties & Rights of a Banker and Customer Rights |
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Grievance Redressal & RBI Integrated Ombudsman Scheme 2021 |
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The Consumer Protection Act, 2019: Preamble, Extent and Definitions |
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The Right to Information Act, 2005 |
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Module B - Functions of Banks | |
Banker Customer Relationship |
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KYC/ AML/ CFT norms |
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Bankers’ Special Relationship |
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Consumer Protection - COPRA, Banking Ombudsman Scheme | Operational Aspects of COPRA Act & Banking Ombudsman Scheme |
Payment and Collection of Cheques and Other Negotiable Instruments |
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Opening accounts of various types of customers |
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Ancillary Services |
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Cash Operations | Cash Management Services and its Importance |
Principles of Lending, Working Capital Assessment and Credit Monitoring |
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Priority Sector Advances |
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Agricultural Finance |
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Micro, Small, and Medium Enterprises |
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Government Sponsored Schemes | SGSY, SJSRY, PMRY, SLRS |
Self Help Groups |
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Cards, Home Loans, Personal Loans, Consumer Loans |
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Documentation |
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Different Modes of Charging Securities |
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Types of collaterals and their characteristics |
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Non-Performing Assets |
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Financial Literacy |
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Module C – Banking Technology | |
Essentials of Bank Computerization |
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Payment Systems and Electronic Banking |
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Data Communication Network and EFT systems |
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Role of Technology Upgradation and its impact on Banks |
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Security Considerations |
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Overview of IT Act | Gopalakrishna Committee Recommendations |
Preventive Vigilance in Electronic Banking |
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Module D – Ethics in Banks and Financial Institutions | |
Ethics, Business Ethics & Banking: An Integrated Perspective |
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Ethics at the Individual Level |
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Ethical Dimensions: Employees |
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Work Ethics and the Workplace |
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Banking Ethics: Changing Dynamics |
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JAIIB Paper 3- Accounting and Financial Management for Bankers
Paper 3 consists of four Modules, and these are as follows:
- Module A- Accounting Principles and Processes
- Module B- Financial Statement and Core Banking Systems
- Module C- Financial Management
- Module D- Taxation and Fundamental of Costing
the detailed syllabus of all four Modules of Paper 3 is mentioned below:
PAPER 3 – Accounting Principles and Processes | |
Subjects | Topics |
Module A- Business Mathematics and Finance | |
Definition, Scope and Accounting Standards including Ind AS |
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Basic Accountancy Procedures |
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Maintenance of Cash/Subsidiary Books and Ledger |
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Bank Reconciliation Statement |
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Trial Balance, Rectification of Errors and Adjusting & Closing Entries |
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Depreciation & its Accounting |
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Capital and Revenue Expenditure |
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Bills of Exchange |
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Operational Aspects of Accounting Entries |
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Back Office Functions/Handling Unreconciled Entries in Banks |
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Bank Audit & Inspection |
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Module B – Financial Statement and Core Banking Systems | |
Balance Sheet Equation |
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Preparation of Final Accounts |
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Company Accounts – I |
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Company Accounts – II | Form of Balance Sheet, Impact of Ind AS on Financial Statements |
Cash Flow & Funds Flow | Cash Flow, Funds Flow Statement, Cash Flow Statement, Fund Flow and Cash Flow Analysis |
Final Accounts of Banking Companies | Definition and Functions of a Bank, Requirements of Banking Companies as to Accounts and Audit, Significant Features of Accounting Systems of Banks, Principal Books of Account, Preparation and Presentation of Financial Statements of Banks, Accounting Treatment of Specific Items, Preparation of Profit and Loss Account, Comments on Profit and Loss Account Items, Important Items of Balance Sheet. Disclosure Requirements of Banks to be Added as Notes to Accounts, Disclosures Prescribed by RBI Under Basel-III, Banks Listed on a Stock Exchange, Implementation of Indian Accounting Standards (Ind AS) |
Core Banking Systems & Accounting in Computerised Environment | Meaning of Computerised Accounting, Features of Computerised Accounting, Terms Used in Computerised Accounting, Difference between Computerised and Manual Accounting, Advantages and Disadvantages of Computerised Accounting, Functions Performed by Computerised Accounting Softwares Available in the Market, Computerisation – Scope and Experiences in Banking, The Core Banking Components, Information Security, Internet and World Wide Web – Influences on Banking |
Module C – Financial Management | |
An Overview of Financial Management | Forms of Business Organisation, Financial Decision making in a Firm, Objectives of Financial Management, The Fundamental Principles of Finance, Building Blocks of Modern Finance, Risk-Return Trade off, Agency Problem in Financial Management, Business Ethics & Social Responsibility, Organisation of the Finance Function, Relationship of Finance to Economics and Accounting, Emerging Role of the Financial Manager in India |
Ratio Analysis | Meaning of Accounting Ratios, Classification of Ratios, Uses of Accounting Ratios, Limitations of Accounting Ratios, Calculation and Interpretation of Various Ratios, Different Users and Their Use of Ratios |
Financial Mathematics - Calculation of Interest & Annuities | What is Simple Interest? What is Compound Interest? Fixed and Floating Interest Rates, Front-end and Back-end Interest Rates, Calculation of Interest Using Products/Balances, What are Annuities? Calculating the Future Value of an Ordinary Annuity, Calculating the Present Value of an Ordinary Annuity, Calculating the Future Value of an Annuity Due, Calculating the Present Value of an Annuity Due, Repayment of a Debt |
Financial Mathematics - Calculation of YTM | Meaning of Debt, Introduction to Bonds, Terms Associated with Bonds, Types of Bonds, Optionality in Bonds, Valuation of Bonds, Bond Value with Semi-annual Interest, Current Yield on Bond, Yield-to-Maturity of Bond, Theorems for Bond Value, Illustrations, Duration of Bond, Properties of Duration, Bond Price Volatility, Problems and Solutions |
Financial Mathematics - Forex Arithmetic | Fundamentals of Foreign Exchange, Indian Forex Market, Direct and Indirect Quote, Some Basic Exchange Rate Arithmetic, Forward Exchange Rates |
Capital Structure and Cost of Capital | Meaning of Capital Structuring, Leverage/Gearing, Factors Influencing Decision on Capital Structuring, Theories/Approaches on Capital Structuring, Net Income Approach, Net Operating Income Approach, Traditional Position, Assumptions in the Approaches on Capital Structuring, Taxation & Capital Structure, Cost of Debt, Preference, Equity, Determining the Proportions, Weighted Average Cost of Capital (WACC), Factors Affecting the WACC, Weighted Marginal Cost of Capital, Determining the Optimal Capital Budget, Divisional and Project Cost of Capital, Floatation Cost and the Cost of Capital, Misconceptions surrounding the Cost of Capital |
Capital Investment Decisions/Term Loans | Discounted and Non-Discounted Cash Flow Methods for Investment Appraisal, Basic concepts of term loans, Deferred payment Guarantees, Project financing, Difference between term loan appraisal and project appraisal |
Equipment Leasing/Lease Financing | Meaning of a Lease, Features of a Lease, Types of Leases, Rationale for Leasing, Contents of a Lease Agreement, Legal Aspects of Leasing, Finance Leases, Operating Leases, Accounting of Lease Transaction in the books of Lessor and Lessee, Leasing as a Financing Decision |
Working Capital Management | Working Capital Cycle, Cash and Marketable Securities, Accruals, Trade Credit, Working Capital Advance by Commercial Banks, Cash Budget Method of Lending, Regulation of Bank Finance, Public Deposits, Inter- Corporate Deposits, Short-term loans from Financial Institutions, Rights Debentures for Working Capital, Commercial Paper, Factoring & Forfaiting |
Derivatives | Characteristics & Functions of Derivatives, Users of derivatives, Futures, Forward Rate Agreement (FRA), Swaps, Options |
Module D – Taxation and Fundamental of Costing | |
Taxation: Income Tax/TDS/Deferred Tax | Overview of Income Tax Act, Basic Overview of Deductions in Respect of Certain Incomes & Deduction 80QQB, 80RRB, 80TTA & 80U, TDS/TCS, Returns, Refund & Recovery |
Goods & Services Tax | Meaning of Direct & Indirect Tax, Introduction to GST |
An Overview of Cost & Management Accounting | Cost Accounting: Evolution, Meaning, Objectives and Scope, Concepts of Costs, Classifications and Elements of Cost, Cost Centre and Cost Unit, Methods and Techniques of Costing, Cost Accounting Standards, Management Accounting: Evolution, Meaning, Objectives and Scope. Tools and Techniques of Management Accounting, Relationship of Cost Accounting, Financial Accounting, Management Accounting and Financial Management |
Costing Methods | Unit and Output Costing, Job Costing: Job Cost Cards, Collecting Direct Costs, Allocation of Overheads and its Applications, Batch Costing: Features and Applications, Contract Costing: Features, Distinction between Job and Contract Costing, Progress Payments, Retention Money, Escalation Clause, Contract Accounts, Accounting for Material, Accounting for Plant Used in a Contract, Contract Profit and Accounting Entries, Process Costing: Features, Applications and Types of Process Costing, Process Loss, Abnormal Gains and Losses, Equivalent Units, Inter-Process Profit, Joint Products, By-Products and Accounting, Service Costing: Features and Applications, Unit Costing and Multiple Costing, Application, Identification of Cost Unit and Cost Determination and Control |
Standard Costing | Definition, Significance and Applications, Various Types of Standards, Installation of Standard Costing System—for Material, Labour, and Overhead, Variance Analysis for Materials, Labour and Overheads and Accounting Treatment of Variances, Benchmarking for Setting of Standards, Variance Reporting to Management |
Marginal Costing | Meaning, Advantages, Limitations and Applications, Breakeven Analysis, Cost-Volume Profit Analysis, P/V Ratio and its Significance, Margin of Safety, Absorption Costing: System of Profit Reporting and Stock Valuation, Difference between Marginal Costing and Absorption Costing, Income Measurement under Marginal Costing and Absorption Costing |
Budgets and Budgetary Control | Budget Concept, Manual, Fixed and Flexible Budgets, Preparation and Monitoring of Various Types of Budgets, Budgetary Control System: Advantages, Limitations and Installation, Zero Based Budgeting, Programme and Performance Budgeting |
JAIIB Paper 4- Retail Banking and Wealth Management
The paper-4, Retail Banking and Wealth Management consists of four Modules, these Modules are as follows:
- Module A- Retail Banking
- Module B- Retail Products and Recovery
- Module C- Support Services – Marketing of Banking Services/Products
- Module D- Wealth Management
The detailed syllabus of all four Modules is given below:
PAPER 4 – Retail Banking and Wealth Management | |
Subjects | Topics |
Module A- Retail Banking | |
Retail Banking: Introduction | Characteristics of Retail Banking; Advantages of Retail Banking; Constraints in Retail Banking; Evolution of Retail Banking; Prerequisite for Success of Retail Banking; Challenges for Retail Banking Future of Retail Banking |
Retail Banking: Role within the Bank Operations | Business Models |
Applicability of Retail Banking Concepts and Distinction between Retail and Corporate/Wholesale Banking | Applicability of Retail Banking Concepts; Distinction between Retail and Corporate/ Wholesale Banking |
Branch Profitability | Banking System: An Introduction; Banking in India; What is Profitability? What is Profit? Gross Profit, Operating Profit and Net Profit; Profit and Profitability in the context of Banking; Traditional Measures of Profitability; The ROA (Return on Asset); Return on Equity (ROE) for Banks; Branch Operating Efficiency; Strategies for Improving Efficiencies of Banking Operations; Factors Affecting Profitability of Banks in India; Profitability Analysis of Bank Branches; Steps to Improve Branch Profitability; Essential Factors to Make Continuous Improvement in Profitability |
Module B- Retail Products and Recovery | |
Customer Requirements | Maslow’s Theory and Customer Requirements; Customer Requirements about Service Quality |
Product Development Process | Product Development Process; Product Life Cycle; Product Lines of a Banker; Deposit Products or Liability Products; Credit Products or Asset Products; Other Products and Services; Other Fee Based Services – Distribution of third party products; New Product Development; Stages in New Product Development; Constraints in New Product Development; Product Management; Product Policy |
Credit Scoring | What is a Credit Score?; Evolution of Credit Scoring; What is a Good Credit Score?; Credit Scoring Model; Managing the Credit Score; Positive Side of Credit Score; Warning Signs in Credit Score; Credit Information Companies in India; Issues in Credit Scoring; Mistakes in Credit Scoring; Troubleshooting Credit Score |
Important Retail Liability Products | Demand Deposits : An Introduction; Current Deposit: An Introduction; Main features of Current Deposit Account; Advantage of Current Deposit Account; Documents required for opening various types of Current Accounts; Opening of Current Account; Operational Instructions in Current Account; Transfer of Accounts; Inoperative Accounts; Closure of Current Account; Savings Bank Account: An Introduction; Advantages and Importance of Savings Bank Deposits to Customers; Who Can Open a Savings Bank Account?; Deregulation of interest in Savings Deposit Account; Maintenance of Balance in Savings Bank Account and Interest Payment; Restrictions on Transactions in SB Account; Services offered in Savings Bank Accounts; Time Deposit – An Introduction; Periodicity of Time Deposit; Operational instructions; Interest on Fixed Deposit; Term Deposit accounts of minors; Premature Payment of FD; Operational Issues of FD; Advances Against Bank’s own Time Deposit Receipts; Renewal of FD; Recent Rule of RBI on overdue FD; Form 15 G/ 15 H; Deposit of TDS to Income Tax Department by Banks; 2 in 1 Account; Recurring Deposit (RD) |
Important Retail Asset Products | Home Loans; Housing Loan under Prime Minister’s Awas Yojana (PMAY); Home Improvement Loans; Home Decor Loans; Auto/Vehicle Loans; Personal Loans; Educational Loans; Other Retail Loans; Processing of Retail Loans |
Credit and Debit Cards | Credit Cards; Charge Cards; Pre-paid Cards; Debit Cards; Co-branded Cards; Contactless Cards |
Remittance Products | Electronic Payment Systems; National Electronic Funds Transfer (NEFT); Real Time Gross Settlement (RTGS); Electronic Clearing Services (ECS); National Automated Clearing House (NACH) System; Aadhaar enabled Payment System (AePS); Bharat Bill Payment System (BBPS); Benchmarking India’s Payment System |
Digitisation of Retail Banking Products | Technology in Retail Banking; Technology Processes in Retail Banking; Some Important User Friendly Features; Customer Analytics; Institute for Development and Research on Banking Technologies (IDRBT); Indian Financial Network (INFINET); Structured Financial Messaging System (SFMS); National Financial Switch (NFS); Indian Banking Community Cloud (IBCC); Wealth Management Solutions; Digital Lending |
Role of AI and Technology in Retail Banking | Dimensions of Banking Technology; Banking Today; Relationship between Banking and Technology; Evolution of Banking Technology; A New Era in Banking; Evolution of Banking Technology in India; Challenges towards adoption of Technology by Indian Banks; Technology in Retail Banking; Benefits of Technology in Retail Banking; Artificial Intelligence (AI); Difference between Artificial Intelligence (AI) and Automation; Evolution of Artificial Intelligence; Artificial Intelligence Industry in India; Artificial Intelligence in Indian Banking Industry; Indian Banks and the Technology; Why AI in Banking Industry?; Benefits of Artificial Intelligence Technology in Banking and Finance; Artificial Intelligence in Retail Banking; Artificial Intelligence in Retail Banking in India; The Challenges Facing India’s AI Development; Benefits of AI in Retail Banking |
Recovery of Retail Loans | Repayment in Retail Loans; Default and Re-scheduling in Retail Loans; Monitoring of Loan Accounts; Classification of Irregular Loan Accounts; Recovery Policy of Banks; Securitization and Reconstruction of Financial Assets and Enforcement of Security Interest Act, 2002 (SARFAESI Act); Debt Recovery Tribunal (DRT); Recovery through Lok Adalat; Engaging Direct Recovery Agents |
Management Information Systems | The main elements of MIS; Role of Management Information Systems; Role of MIS in Improving decision making; Role of MIS in Banking Industry; Designing MIS for a Bank; Issues Related to Management Information System (MIS); Suggestions for Solution to MIS related Issues |
Securitization | Securitization of Assets |
Module C – Support Services – Marketing of Banking Services/Products | |
Marketing – An Introduction | Marketing in Retail Banking; Marketing Mix in Retail Banking |
Delivery Channels in Retail Banking | Channel Experience; Physical/Direct Channels – Branch; Automated Teller Machines; Point of Sale Terminal; Mobile Banking; Internet Banking; Customer’s Liability on Unauthorized Electronic Transactions |
Delivery Models | Delivery Models; Internal Customers – Staff at the Branch Level; Dedicated Marketing Managers; Direct Selling Agents (DSAs); Tie-up with Institutions/OEMs/Dealers, etc. |
Customer Relationship Management in Retail Banking | Customer Relationship Management in Retail Banking; Why CRM?; Implementation Aspects of CRM in Banks; Implementation Process of CRM in Banks; Implementation Stages in CRM; Benefits of CRM; Impact of CRM on Customer Satisfaction |
Service Standards for Retail Banking | Members of BCSBI; Main Aims and Objects; Code of Banks’ Commitment; Code of Banks Commitment to Micro and Small Enterprises; Function of BCSBI; Code Compliance Rating; Customer Grievances Handling Mechanism; General Information |
Marketing Information Systems- A Longitudinal Analysis | Functions of MKIS; Components of MKIS; The MKIS Model; Observations; Usage of Computers in MKIS; Supports for Marketing Management; Supports for Marketing Mix Decisions; Use of Decision Models; Performance of MKIS; Recommendations; Advantages of MKIS |
Module D – Wealth Management | |
Importance of Wealth Management | Wealth Management – Broad View; Wealth Management Business Structures; Wealth management process; Wealth Management Products and Services; Alternative asset; Bond; Insurance; Mutual fund; Real estate Service; Retirement Planning; Strategic Business Strategy; Will Writing; Private Wealth Management; Personal Financial Planning; Wealth Management Assessment; Private Banking; Benefits of Wealth Management; Importance of Wealth Management |
Investment Management | Element of Investment; Basics of Investment Management; Steps in Investment Management; Investment Banking; Services being offered by Full-service Investment Banks; Investment Bank Organizational Structure; Investment Management Vs Investment Banking; Portfolio Management; Objectives of Portfolio Management; Key Elements of Portfolio Management; Portfolio Management Vs Investment Banking; Role of Portfolio Manager; Portfolio Management Service Vs Mutual Funds (MFs); Types of Portfolio Management Services; Steps of the Portfolio Management Process; Advantages of Portfolio Management Services; Disadvantages of PMS; Recent developments in the Portfolio Management Services area in India |
Tax Planning | Classification of Tax Structure in India; Financial Year; Assessment Year; Previous Year; Concept of Previous Year & Financial Year vis-a-vis Assessment Year; Residential Status for Income Tax; A few important terms in Income Tax; Heads of Income for computation of the total income; Income Tax Slab rate for FY 2021-22 (AY 2022-23); Conditions for opting New Tax Regime; Example for Old Tax Regime Vs New Tax Regime & which is better; Income Tax Slabs for non-individual entities; Investment Products for Tax Savings; Estate Planning-Tax Planning through Wills/ Trusts; Capital Gains Tax |
Other Financial Services Provided by Banks | Distribution of Third Party Products in Retail Banking; Mutual Fund Business; Insurance Business; Some Social Security Insurance Schemes; Cross Selling; Depository Services by Banks; Portfolio Management Services; Factoring; Other Agency Business by Banks |
Additional Reading Material on Home Loans Lender’s Appraisal Procedure | Appraisal Procedures; Application Form; Documents to be Submitted for Availing a Home Loan; Application Received through Agent; Appraisal of Loan Request; Other Relevant Issues at Pre-sanction Stage; Documentation; Mortgage; Registration of Documents; Detection of Forged and Fabricated Title Deeds; Other Securities; Registration of Charges with CERSAI on Security Internet; Monitoring; Closure of Account; Home Loan Frauds |
Housing Finance and Tax Planning | Tax Benefits in Respect of Housing Finance |
Mortgage Advice | Development of “Home Information Packs”; Time Value of Money-interest and Annuities; Capital Gains; Loan Calculator and Loan Amortization Schedule |
Valuation of Real Property | Who does Valuation?; Land with Building; Life of Structures; Sinking Fund; Reverse Mortgage |